Frequently Asked Questions
Everything you need to know about your outdoor adventure gear.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please ensure boots are tested indoors to maintain their condition for a full refund.
How long does standard shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear for an upcoming trip.
Are your jackets waterproof or just water-resistant?
We carry both. Products labeled 'Waterproof' feature sealed seams and high hydrostatic head ratings, while 'Water-resistant' items are treated with DWR for light showers.
Do you offer international delivery?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your GO Outdoors account.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installments.